All Customers Reviews

Michelle K.

Aug 1, 2025 on

We had been seeking service for our dishwasher for a while and had been either receiving outlandish quotes or just ended up dealing with pretty non-responsive people. Appliance Repair USA made scheduling so quick and easy. It was an $85 flat rate that would have gone to the cost of repair had we needed one. Super reasonable! Our technician Alex was very helpful and didn't try to upsell us on anything we didn't need. Would call again!
Gwyn C.

Jul 17, 2025 on

The gentleman who came out did a great job assessing the situation. Our refrigerator broke down and needs a new compressor. He was very professional, efficient and fast.
Valerie S.

Jul 23, 2025 on

I had Demetri come today to fully replace all parts on the dryer. He did a great job for us and showed up when he said he would. I checked 3 other companies for transparency in pricing and these guys had the best pricing. And he looked at my washing machine when I hadn't put that on the list of complaints. I would ask for Demetri. He knew his craft!!! And fair pricing too!!!
Kandice K.

Jan 4, 2025 on

We sent out a message to various appliance repair businesses and Appliance Repair USA was the only business to give a low cost diagnostic fee that would go toward the cost of repair. Other businesses did not include the diagnostic fee with repair which is why we went through. Our fridge had been leaking water for some time, we thought it was because the fridge door was opened ajar at times. The fridge worked otherwise so we didn't think anything of it until we came back from vacation and noticed a small puddle on the side of the fridge. The diagnostic fee is understandable in today's economy and the price of the diagnostic was fair market value. Thankful that it was a quick and easy fix probably less than 30 mins in total from diagnostic to fixed!
Joseph B.

May 22, 2025 on

Max came out the same morning and saved me over a thousand dollars. Politely showed me the problem, quoted and had the part in the truck..dryer up and running. Thanks Max!
Saadia B.

Sep 2, 2025 on

I couldn't have asked for a better experience. From start to finish, Igor and Appliance Repair USA were responsive, efficient, professional, and thorough. Scheduling was easy and they had availability in just a few days, and the day of the appointment Igor kept in touch about ETA and arrived when he'd promised to. He diagnosed and fixed a problem in our Whirlpool washer that we'd been trying to fix for years, and he replaced our Frigidaire icemaker that day, having communicated in advance about the model so he had the parts on hand. He followed up repeatedly to make sure everything was working to our satisfaction, and he was friendly and a true pro. I'd call on them again in a heartbeat!

Monica Cho

Sep 17, 2025 on

Techinician Alex fixed our charbroiler in our restaurant and explained thoroughly about the issue. He was very kind and professional. I had a very good impression of Appliance Repair USA thanks to Alex and will start business with Appliance Repair USA in the future. Thank you Alex!
Bobby Cox

Sep 15, 2025 on

Saadia Byram

Sep 2, 2025 on

I couldn't have asked for a better experience. From start to finish, Igor and Appliance Repair USA were responsive, efficient, professional, and thorough. Scheduling was easy and they had availability in just a few days, and the day of the appointment Igor kept in touch about ETA and arrived when he'd promised to. He diagnosed and fixed a problem in our Whirlpool washer that we'd been trying to fix for years, and he replaced our Frigidaire icemaker that day, having communicated in advance about the model so he had the parts on hand. He followed up repeatedly to make sure everything was working to our satisfaction. I'd call on them again in a heartbeat!
Lily Lee

Aug 8, 2025 on

I’m writing to express my disappointment regarding the recent service visit for my dishwasher. After the inspection, I was quoted over $800 for repairsβ€”an amount that exceeds the cost of purchasing a brand-new unit. This pricing feels unreasonable and unjustified, especially considering the age and condition of the appliance. To add to the frustration, I was charged an $85 diagnostic fee, despite the repair quote being declined due to its excessive cost. I understand service fees are standard, but in this case, the lack of value provided makes the charge feel unfair. I respectfully request that you reconsider the diagnostic fee or offer a more reasonable repair solution. I had hoped for a transparent and customer-focused experience, but this situation has left me feeling misled and dissatisfied. Please let me know if there’s any possibility of adjusting the charges or exploring alternative options.
Steve D.

Jul 18, 2025 on

Alex did a great job fixing my microwave. He was fast, efficient, and effective. My microwave is attached to the regular oven, so repairing it saved me a lot of money. I highly recommend Appliance Repair USA. They're coming back Monday to fix my dryer. The do good work!
Rob Runkel

Jun 25, 2025 on

Max Pirmamedov was so helpful and professional in removing and replacing a molded washer boot that was causing clothes to smell. He was awesome to work with and would highly recommend him to anyone with appliance repair needs! Thanks Max